![]() You can scale up your chat support as your team grows with features like agent chat limits and custom statuses. ![]() This means you’re able to deliver customers the answers they need when and where they need them. With Beacon, you’re able to offer live chat services as well as give access to your entire Docs knowledge base through a convenient widget you can embed on any page of your site or app. You also get access to insights to better understand which articles are working, which ones need improvement, and if there are any gaps in your content. Shared inbox features like private notes let your team exchange information about the conversation before replying to customers, and real-time collision detection prevents multiple agents from working on or replying to the same customer requests.īuilt-in search functionality and robust organization options make navigating through your content quick and easy for customers. Shared inboxes for email supportĬreate one or more shared team mailboxes to manage all of your customer conversations. When you sign up for Help Scout, you get access to a feature-rich platform with a number of powerful customer support tools. An intuitive interface and refined feature set means the learning curve for using Help Scout is minimal: You’ll be up and running in a matter of hours and be a power user by the end of week one. ![]() Help Scout is a complete customer support platform built with both the customer and the agent experience in mind. Help Scoutīest alternative to Zendesk for growing teams. There is some overlap of features and functionality with these tools, but most have nuances that make them better suited for certain use cases. The 9 best Zendesk alternativesīelow, we look at the nine best Zendesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for. Along with the monthly cost, many have to hire additional help to get Zendesk set up, which some people report can take months to do. Zendesk’s base plan starts at $49/agent per month, which is more than double the cost of comparable plans from others in the space. The primary issues with Zendesk are its cost and complexity. It’s one of the most well-known names in the category - and for good reason: It’s a great product.īut while Zendesk positions itself as being a solid option for any support team, that’s not always the case. If you’ve ever looked for customer support software, chances are you’ve heard of Zendesk.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |